John Maxwell once said, “Teamwork makes the dream work.” And that is exactly what Blue Cross and Blue Shield of Kansas (BCBSKS) Customer Service department believes. Since 1945, BCBSKS has made excellent customer service a priority to their members and that excellence still carries on today.
National Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by Congress in 1992. Customer Service Week is celebrated annually during the first full week of October.
At BCBSKS, Customer Service Week is designed to promote employee engagement, recognize those at the front line serving our customers, and bring an awareness to the department. Each year we acknowledge those who have provided exemplary service to our members by supporting their coworkers in their daily duties. We are proud to announce the 2020 honorees:
“Mikah shows up every day prepared to be here for our members. He is knowledgeable about our products and is able to communicate that knowledge clearly when resolving a member’s inquiry. Mikah’s attentiveness and kind, professional demeanor allows him to provide that world class customer experience on every call.” – Bianca Merriweather
“Roblyn always goes above and beyond to assist our callers with anything that they need. Her calls are always handled as efficiently as possible to ensure the caller has a clear understanding of how their insurance works. Her dedication to providing a great experience is definitely praiseworthy.”- Brittney Anderson
“Tiffani understands exactly what it means to be here for our customers. She always has a smile on her face, and really wants to help – help the customers and her peers! She has such a genuine nature about her and you can really tell she gives her all to find a connection, no matter who she comes in contact with. We are very lucky to have Tiffani on our team!”- Trina Zahn
“Our members regularly tell us that Danielle is World Class! She is committed to ensuring all our customers’ issues are resolved. She is a go-to person for our team, whether it’s being a mentor for new unit members, or sending helpful tips so everyone can benefit from her knowledge. She is always ready to assist with whatever is needed.”- Amy Wallace
“I selected Cindy because no matter what is thrown at her she will always prevail. She has a calmness about her that allows her to navigate even the stickiest of situations with grace. She uses that power to ensure her customers are always taken care of with the utmost respect and ensuring they always get what they need.”- Drew Shirack
“Rick is a detailed worker, which is needed in his role. He will go above and beyond to help his customer achieve satisfaction.”- Stephen Dixon
“Sarah is passionate about helping others and providing a memorable customer service experience. She approaches each inquiry with understanding and heart. Her goal is to connect with each caller with compassion, while taking ownership of their issues until their concerns are resolved.”- Jody Broughton
“I am so fortunate to have Derek on my team as he is always motivated by his compassion for others. Coupled with his knowledge base, Derek possesses the ability to work through the most challenging situations and leave our customers with a sense of resolution and trust in our company. We have received customer feedback more than once about how interacting with Derek helped our member make the decision to continue putting their healthcare coverage needs in our hands, and that deserves recognition!”- Ashley Loeppky
“Tress deserves this recognition for multiple reasons. To summarize why, she consistently puts her customers before herself. She challenges herself to resolve every detail of her member’s concerns. She serves those people with the best of herself every single day. That’s a big statement to make but she completely embodies what “being committed to something greater than ourselves”, means.”- Sarah Ahrens
“Kat and Erich both take their jobs seriously. They both are very wonderful team players. Kat comes up with great suggestions for improvement of our processes. Erich is always willing to learn new aspects of OPL. They both volunteer to help in any way they can.” – Donna Klenklen Pelfrey
“Shy becomes a warrior when it comes to helping our customers. She has become steadfast in her learning, in an effort to tackle real issues and make our BCBSKS world a better place. I am thrilled to have her on my team!”- Jessica Parkes