Spotlight: Customer service during open enrollment

Customer service during open enrollment at blue cross and blue shield of kansas

The open enrollment period for 2017 runs from Nov. 1, 2016-Jan. 31, 2017. It’s the only time of year when individuals can enroll in or change their health insurance plan, without having to have a qualifying event. It’s also the busiest time of the year for the Blue Cross and Blue Shield of Kansas customer service team. BCBSKS consumer representative Julian Jenkins recently shared what that means for the department. Continue reading